ELECTRONIC IDENTITY FOR THE ADMINISTRATION

Frequently asked questions (FAQs) about Cl@ve Pin

The PIN you receive on your mobile phone can only be used once to complete access to the system .

In addition, you must use the PIN you have received within 10 minutes, since after that time, if you have not reached Cl@ve, you must request a new PIN.

Remember that once identified through the PIN you can access the services that allow Cl@ve until you disconnect from the Electronic Headquarters or close the browser.

    This system is intended exclusively for natural persons acting on their own behalf.

    The PIN will have a length of 3 alphanumeric characters and it is generated by the Tax Agency.

    The PIN you will receive on your mobile phone may have letters (excluding eñe) and/or digits (excluding zero, one, eight and nine).

    For example, if you receive "XOI", the characters you should enter on the authentication screen will be the letters "equis", "o" and "i".

    The PIN plus the key provided by us at the time of request of the same, configure the access code that allows the procedures to be carried out electronically

    If for any reason you receive a PIN that you haven’t requested, someone might be trying to impersonate you. Don’t worry, because you are the only one who can act on your behalf.

    If the situation is repeated, you must contact the Tax Agency to report the anomaly.

    If you need additional help to use the Cl@ve system, you can obtain it through the following means: