Cl@ve is a system aimed at unifying and simplifying citizens' electronic access to public services. Its main objective is that the citizen can identify with the Administration by means of concerted keys (user plus password), without having to remember different keys to access the different services.

Cl@ve complements the existing access systems through DNI-e and electronic certificate, and offers the possibility to carry out sign in the cloud with personal certificates guarded on remote servers.

It is a common platform for electronic identification, authentication and signature, an interoperable and horizontal system that prevents public administrations from having to implement and manage their own identification and signature systems, and citizens from having to use different identification methods to relate electronically to the administration.

In addition to allowing access to electronic procedures to those who do not have an electronic certificate, the Cl@ve system provides a simple use, either through a permanent password or a temporary code, and safe. It is also a system that allows electronic processing on mobile devices that do not support electronic signatures with electronic certificates.

To use the system, you only need to have previously obtained your electronic identification credential through one of the intended procedures.

To do this, you must register in the system either in person, in one of the registration offices attached to the system, or on the Internet, using a recognised electronic certificate or, if you do not have it, by means of a video call or by letter of invitation. Depending on the method chosen, you will have a basic or advanced registration level.

You can learn more about this process in the section on Registration.

When you register, you will be provided with two types of access keys:

• Cl@ve PIN: oriented to sporadic accesses, with password very limited in time.
• Cl@ve Permanente: oriented to common access and the use of sign in the cloud , with a long-lasting validity password in time, but not unlimited. It is a user and password access system, reinforced with single use keys sent by SMS for certain higher level services.

If you have the app Cl@ve, you can also make use of the option Cl@ve Mobile, which allows you to identify without passwords or passwords, simply by scanning a QR or confirming the request that will reach your mobile.

Once you’ve signed up and activated these login keys, you’ll be able to use Cl@ve in all the e-government services that are integrated with the system. You can check these services in the section of Where can I use it?

Please note that, depending on the characteristics of the service, it is possible that some identification method is not available, because the level of security required for access to the service is higher than that which that identification method can provide (e.g. because the service handles specially protected personal data).