Cl@ve offers a system of video identification record, which allows citizens to register remotely, without the need for travel and with full security guarantee. Ttemporary registration will only be offered by video identification to Spanish citizens with an ID in force. You just need:

1. Download the Cl@ve app here.

2. Follow the instructions of the application.

3. Sign up in a few minutes without having to travel.

The procedure is very simple and once completed, the basic registration level is obtained that allows access to a large number of services of the Administration in a way:

• Comfy: no commuting, from home or anywhere
• Quick: registration in a few minutes
• Segura: Assurance of verification and data integrity
• Accessible: available from any mobile device

Conditions that the citizen must comply with to start the videoidentification
The process of video-identification must be carried out by the person holding the document in compliance with the following conditions:

• Before starting the process:
  • Have a valid ID card.
  • Have the APP Cl@ve .
  • A mobile phone with good connection, camera and microphone.
  • An email address and a personal phone number.
  • A quiet place, well lit, with a neutral background.
• During the process:
  • The application will guide the citizen step by step.
  • A video will be recorded showing the DNI (front and back) and the full face.
  • If the process is correct, you get the basic level immediately.
• Technical and formal requirements for making the video:
  • Original document in good condition. Covers, photocopies or plasticizers may not be used.
  • Focused, continuous and uninterrupted image
  • Good lighting and facial visibility
  • No elements that hide the face (sunglasses, masks, hats)
  • The citizen must be the holder of the document

Once theAPP Cl@ve, if you are a Spanish citizen and you are not registered in Cl@ve, the application will guide you through an assistant so that you can complete your registration with video identification.

Then the application will ask you for a mobile phone number and you will receive a code to check the validity of the phone number. In addition, you will need to provide an email account. Then, the video and audio recording process will start, for which you will have to give sufficient permissions to the application.

During the recording of the video, you will be asked to perform some actions, such as presenting your documentation to the camera and recording to show what you are the same person in the document. If all goes well, the registration process will be successfully completed. And you can, immediately start using Cl@ve Móvil.

In a subsequent process, once the review of electronic evidence (video, identity document and facial biometrics) by an authorized public employee has been successfully completed, you can obtain the advanced registration level directly.