You can register at Cl@ve via a video call. It is very simple and is available from Monday to Friday from 09:00 to 14:00 (peninsular hours, and not available on national holidays).
This modality provides a basic registration level.
You can view the steps in the video below:
Before initiating the process, prepare all necessary documentation:
To be discharged from the Cl@ve system, access the option "Register at Cl@ve" from the portal Registry Cl@ve. You can also make the video call from the app Cl@ve PIN.
1. Identify with your ID or NIE. Depending on the type of document, additional information will be requested below:
2. Select the option “You can also register by video call”. After the access, you will find a first window with information on the procedure, technical requirements and hours of service.
3. It is advisable that before you continue to perform a "Test video callto check if your device is ready. The service supports Microsoft Edge, Google Chrome and Mozilla Firefox browsers.
Have your ID card, which you will need to show to the public employee to identify you, and the mobile phone you want to use at Cl@ve. Remember that you can only use this service on your own behalf.
4. After reading the information and performing the test video call, press "Continue".
5. Tick the box "I've accessed the test video call and I've verified that my device is configured to access video support." and tap "Accessing video support". If you did not perform the test video call in the previous step, you can also do it in this window.
From a computer, you do not need to install the application Zoom , as you can access through your browser.
6. Indicates a user name, brand "I'm not a robot.and press "Enter". You then agree to the terms and conditions of the service. You'll go to the waiting room to be treated and you'll see the name of the agent that's going to serve you. When your turn arrives, the session will automatically activate.
The average waiting time for an operator to be assigned shall be reported at that time.
7. Once an operator has been assigned, tap "Accept and Access the video conferencing".
Once you are attended and the video call is completed correctly, the registration will be made effective at Cl@ve.
After registration in the Cl@ve system, you will be able to access this type of identification in the procedures that allow it, introducing your DNI/NIE and the data requested by the application.
