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Gobierno de ESpaña
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ELECTRONIC IDENTITY FOR THE ADMINISTRATION

Cl@ve Registration Cl@ve mobile Cl@ve Pin Cl@ve Permanente Cl@ve Firma
Cl@ve
Registration
Cl@ve mobile
Cl@ve Pin
Cl@ve Permanente
Cl@ve Firma
texto

Registration

    • Over the Internet with automatic video identification
    • Via the Internet via letter of invitation
    • Over the Internet, after manual revision of automatic video identification
    • Via internet with electronic certificate or DNIe
    • In person at a Registry Office
  • Change of data
  • Waiver
  • FAQs about registration (FAQs)
  1. Initiation
  2. Registration
  3. How can I register?

Via the Internet via video call

Service temporarily deactivated

You can register at Cl@ve via a video call. It is very simple and is available from Monday to Friday from 09:00 to 14:00 (peninsular hours, and not available on national holidays).

This modality provides a basic registration level.

You can view the steps in the video below:

    You can also see the steps in this infographic:
    Infographic: Recording by video call (PDF download)

    Before initiating the process, prepare all necessary documentation:

    • ID card
    • Mobile Phone
    • Email
    • Computer with webcam, headset with microphone and internet access

    To be discharged from the Cl@ve system, access the option "Register at Cl@ve" from the portal Registry Cl@ve. You can also make the video call from the app Cl@ve PIN.

    Registry Cl@ve

    Captura de las gestiones destacadas para registrarse con cl@ve

    1. Identify with your ID or NIE. Depending on the type of document, additional information will be requested below:

    • ID: indicates the date of validity or the date of issue.
    • A permanent ID (no period of validity) is only possible to use the date of issue.
    • NIE: The support number shown in your document will be requested.

    2. Select the option “You can also register by video call”. After the access, you will find a first window with information      on the procedure, technical requirements and hours of service.

    3. It is advisable that before you continue to perform a "Test video callto check if your device is ready. The service                supports Microsoft Edge, Google Chrome and Mozilla Firefox browsers.

        Have your ID card, which you will need to show to the public employee to identify you, and the mobile phone you          want to use at Cl@ve. Remember that you can only use this service on your own behalf.

    4. After reading the information and performing the test video call, press "Continue".

    5. Tick the box "I've accessed the test video call and I've verified that my device is configured to access video support."      and tap "Accessing video support". If you did not perform the test video call in the previous step, you can also do it        in this window.

        From a computer, you do not need to install the application Zoom , as you can access through your browser.

    6. Indicates a user name, brand "I'm not a robot.and press "Enter". You then agree to the terms and conditions of the          service. You'll go to the waiting room to be treated and you'll see the name of the agent that's going to serve you.          When your turn arrives, the session will automatically activate.

        The average waiting time for an operator to be assigned shall be reported at that time.

    7. Once an operator has been assigned, tap "Accept and Access the video conferencing".

        Once you are attended and the video call is completed correctly, the registration will be made effective at Cl@ve.

        After registration in the Cl@ve system, you will be able to access this type of identification in the procedures that            allow it, introducing your DNI/NIE and the data requested by the application.

    Try doing it yourself
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