What is Cl@ve?

Cl@ve is a system aimed at unifying and simplifying electronic access by citizens to public services. Its main purpose is to allow citizens to identify themselves before the Administration by means of fixed keys (username and password), to avoid the need to remember different keys for different services.

Cl@ve complements current access systems using electronic ID and digital certificate, offering at the same time the possibility to carry out  cloud-based signature operations  with personal certificates protected on remote servers.

It is a common platform for the identification, authentication and electronic signature, an interoperable, horizontal system which helps the General Government to avoid implementation and management of its own identification and signature systems, and citizens to use different identification methods to deal with Public Administrations electronically.

Cl@ve allows the electronic administration applications to set their quality assurance level of the authentication required, from the data they deal with and the security classification, following the recommendations of the National Security Framework (Royal Decree 3/2010, of 8 January, on the National Security Framework within the Electronic Government). Citizens using electronic administration services may then choose the identifier they wish to use among those available for the level of assurance required by the application.

The Cl@ve system was approved by  Resolution adopted by the Council of Ministers, on the meeting held on 19 September 2014, and its  terms and conditions of use  are established by the Directorate for Information and Communication Technologies.

What do I need to get started?

To use the system, you only need to have previously obtained your electronic identification credential through one of the established procedures.

To do this, you must register in the system either in person, at one of the registration offices attached to the system, or online, using a recognized electronic certificate or, if you do not have one, through a video call or by invitation letter. . Depending on the method chosen you will have a basic or advanced registration level.

You can obtain more information about this process in the Registration section .

When you register, you will be provided with two types of access codes:

• Cl@ve PIN : aimed at sporadic access, with a password of very limited validity in time.
• Cl@ve Permanent : aimed at regular access, and the use of the signature in the cloud, with a password valid over time, but not unlimited. It is an access system using username and password, reinforced with single-use keys sent by SMS for certain higher level services.

If you have the Cl@ve app, you can also use the Cl@ve Mobile option, which allows you to identify yourself without codes or passwords, simply by scanning a QR or confirming the request that will arrive on your mobile.

Once you have registered and activated these access codes, you will be able to use Cl@ve in all electronic administration services that are integrated with the system. You can consult these services in the Where can I use it? section.

Please note that, depending on the characteristics of the service, it is possible that some identification method may not be available, because the level of security required for access to the service is higher than that which that identification method can provide (e.g. example, because the service handles specially protected personal data)