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  • On the Cl@ve screen for selecting the identification method, I cannot select all the options, why?

  • When I use the permanent Cl@ve, sometimes I am required to enter the key sent by SMS and other times I am not. Why?

  • The error message "Certificate provided is not valid" appears

  • I forgot my password for permanent Cl@ve, what can I do?

  • I cannot solve my problem and I need additional assistance