ELECTRONIC IDENTITY FOR THE ADMINISTRATION

FAQs about registration (FAQs)

Yes, it is possible to register at Cl@ve with a foreign phone number.

  1. Enter the prefix (do not add the + symbol) and the phone number.
  2. If you are discharged with a foreign phone number, check that you can receive SMS messages from operators from countries other than your own.

When the Register of a child is processed, the following must be provided:

  • Display of the documentation justifying the identification of the parent or legal guardian making the application on behalf of the minor.
  • Display of document justifying parental authority: Family Book or document issued by the Civil Registry for this purpose, judicial resolution of appointment of guardian, etc.
  • The child will be asked for his or her current ID or legally established documentation if he or she is a foreigner.

It should be noted that:

  • The registration always requires the presence of the person concerned, even if he is a minor.
  • In the case of Spaniards under 14 years of age, NID should be provided for minors who, although not mandatory, can always be obtained voluntarily.

NO. The citizen may register in person at any of the authorised registration offices of the Cl@ve system prior identification. In order to ensure strict control by the user of the means of identification used in the system, the face-to-face registration shall not be allowed to be carried out by one person representing another.

In the Cl@ve system the telephone number of the registered user is an essential element because it guarantees the exclusive possession of the second authentication factor used in the process of obtaining access codes to the system. For this reason, and to ensure that only the registered user has access to PIN codes sent to the mobile phone, only one DNI/NIE can be associated with the same mobile number.

That is how it is explained in the point 1.6 of Annex I to the Resolution of 14 December 2015 of the Directorate for Information and Communications Technologies

On the other hand, the modification of the mobile phone number associated to a user in the Cl@ve system is especially protected and can only be done on the Internet, by accessing the electronic headquarters of the Tax Agency or from the " Cl@ve PIN" app for mobile devices, with DNI-e, electronic certificate, also by video call or through personation in a Registry office Cl@ve.

In this way, when the documentation does not match the telephone number provided, the following image is shown:

Asociar un móvil a un DNIE / NIE

If you see this icon, it means that the management of the e-government you are running requires that the Cl@ve Registration be done in person or online with DNIe or electronic certificate.

Logo de Clave

If you are already registered with Cl@ve and need it, you can regenerate the Activation Code of Cl@ve Permanente, which is essential to manage the password of Cl@ve Permanente and recover it in case of forgetfulness.

Face-to-face by visiting a registration office

Office search

Internet

  1. Access the Registration Management options Cl@ve from the Electronic Office of the Tax Agency with Cl@ve PIN or certificate or electronic DNI.
  2. In the "Other steps" section select the option "Regenerate Activation Code of Cl@ve Permanente"
  3. Press “OK”

As a result, your new activation code is displayed on the screen and you can generate a document that includes a new activation code that is essential to manage the Cl@ve Permanente password and recover it in case of forgetfulness.

Try doing it yourself

If you've generated your centralized certfied from the Cl@ve system and, for any reason, you think it is necessary to revoke it, you can do it:

Face-to-face by visiting a registration office

Office search

Internet

  1. Access the Registration Management options Cl@ve from the Electronic Office of the Tax Agency with Cl@ve PIN or certificate or electronic DNI.
  2. In the section "Other efforts" selects the option "Revoke the certificate of Cl@ve Firma "
  3. Follow the instructions.
Learn more about the System Cl@ve Firma

If you need additional help using the Cl@ve system, you can get it through the following means:

  • By telephone, by calling 060.
  • Leaving a message in our Inbox.