ELECTRONIC IDENTITY FOR THE ADMINISTRATION

Change of data

You can modify your registration data in the following ways:

The modification of the mobile phone number associated with a user in the Cl@ve system is especially protected and can only be done on the Internet, by accessing the electronic headquarters of the Tax Agency or from application "CL@ve PIN" for mobile devices, by electronic certificate or DNIe or by video call. Also through personation in a Registry office Cl@ve.

By electronic certificate or DNIe:

1. Access the option “Other Representations” - “Modify the phone with certificate or electronic DNi” within the Tax Agency Cl@ve Section.

Otras gestiones dni

2. Choose your digital certificate.

3. Modify the phone. Read and accept the terms.

4. You will receive confirmation.

Do it yourself

By video call:

To use this service you can access it from the "Cl@ve PIN" app for mobile devices or from a computer with camera, microphone and speakers.

This service can only be used to act on its own behalf and is not possible for minors (they must come in person to a Cl@ve Registration Office).

The time of service the video-assistance service will be from Monday to Thursday (except national holidays) 09:00 to 14:00 and 15:00 to 18:00 (peninsular time); Friday from 9:00 to 14:00.

1. Access the option “Other Arrangements” - “Modify the phone number associated with Cl@ve by Videollamada” within Section Cl@ve of the Tax Agency.

otras gestiones videollamada

2. Indicates ID/NIE.

Depending on the type of document, additional information will be requested below:

  • ID: indicates the date of validity or the date of issue.
  • A permanent ID (no period of validity) is only possible to use the date of issue.
  • NIE: The support number shown in your document will be requested.

3. Video-Assistance Procedures: Performs a test video call and accepts that the device is configured to access the video support. Note that if this test doesn't work, the operator won't be able to take care of you.

4. Access the Waiting Room The operator you're assigned will give you access when your shift arrives. If you decide to access this service, you will be informed of the average waiting time at that time.

5. Access the Video Call:

Have your ID or NIE ready, which you will need to show to the public employee to identify you. In case of use of the NIE you must also show your passport.You will also need to have the phone you want by hand use in CL@ve.

  • Have your ID or NIE ready, which you will need to show to the public employee to identify you. In case of use of the NIE you must also show your passport.
  • You will also need to have the phone you want by hand use in CL@ve.
Do it yourself

In person:

In order to modify your phone number in person, it is essential to have the physical presence of the person who wants to change their number in one of the registration offices, as well as to go with their ID.

They operate as registration offices throughout Spain the network of offices of the State Agency for Tax Administration, Managing Entities and Common Social Security Services, Public Service for State Employment and the network of Citizen Information and Attention Offices of Government delegations and sub-delegations. Likewise, many Autonomous Communities and Local Entities have also enabled their networks of offices to carry out the processes of modification of the data provided in the accreditation of Cl@ve.

You can find the updated Registration Offices list in the search box General Access Portal.Mark the option ‘Cl@ve’ the offices that offer this service. Remember, too, that many offices require a prior appointment.

This option allows you to modify the email address provided in the register. You can make this change from the website of the Tax Agency or from the Cl@ve PIN app for mobile devices.

1. Access the option “Other Steps” - “Modify the phone with certificate or electronic DNi” within Section Cl@ve of the Tax Agency.

Otras gestiones correo electrónico

2. Indicates the ID/NIE.

Depending on the type of document, additional information will be requested below.

  • ID: indicates the date of validity or the date of issue.
  • A permanent ID (no period of validity) is only possible to use the date of issue.
  • NIE: The support number shown in your document will be requested.

3. Get a new code Cl@ve PIN And use it to authenticate you.

4. The email will be amended.

Do it yourself

Through the Tax Agency website or from the "Cl@ve PIN" app for mobile devices, you can access other paperwork related to registration at Cl@ve such as:

  • Regenerate Activation Code de Cl@ve Permanente
  • Get a Higher safety level in Cl@ve with certificate or electronic ID card
  • Revoke the certificate of Cl@ve Firma
  • Manage my active device with the mobile app Cl@ve PIN
  • Renounce Cl@ve
Do it yourself